2 months ago, I bought the Gateway® DX4200-09 PC from Best Buy. It used to work perfectly, but now I have errors with the drivers and OS. On 2/13/09, I used the Gateway Recovery Management program. I clicked Reset to Factory Default. The PC restarted, it started the operation. Then an error message occurred and I could not finish the task. I think that my PC is defective because the drivers and OS doesn’t work correctly.
Now everytime I turn on my PC, it gives me this error message:
Windows failed to start. A recent hardware or software change might be the problem. To fix the problem:
1. Insert your Windows installation disc and restart your computer..
2. Choose your language settings and then click “Next”
3.Click “Repair your computer”
If you do not have this disc, contact your system administrator or computer manufacturer for assistance.
File:\Boot\BCD
Status:0xc000000f
Info: An error occurred while attempting to read the boot configuration data.
I brought the PC to Best Buy and I wanted an exchange, but the guy says that I can’t have it replaced because I have a software error. He said I could have it diagnosed and repaired for $199, but I refused.
I went home and booted from my Windows Vista Home Premium disc. I clicked ‘repair your computer’ but it tells me that no Windows installation was found. Then I clicked on ‘Load Drivers’ button. I clicked on ‘Computer’ tab on the left side. And there are 2 hard drives instead on 1. I right-clicked the first one labeled ‘C:’ selected ‘Properties’ and it shows that there is 0B used space and 0B free space. Next I viewed the Properties of the second hard drive ‘E:’ it also had 0B used space and 0B free space. I know that C: was where Vista used to be installed. Then I tried to re-install Vista. While it’s doing the ‘Expanding Files’ operation, it gives me an error message and I can’t complete the installation.
Now everytime I turn it on, it gives me this error message:
BOOTMGR is missing
Press Ctrl+Alt+Del to restart
I press Ctrl+Alt+Del and I get the same message over and over again.
I don’t have any recovery discs. But I read the warranty paper that came with the PC. I don’t even know what a warranty is.It says that Gateway promises that their PCs are free from defects or they will replace it. All of this was caused because of the Gateway Recovery Management, so I can have it replaced because it was caused by Gateway’s program, right?
Floyd

