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Archive for July, 2009

Can I have my Gateway PC replaced for free?

Jonathan asked:


2 months ago, I bought the Gateway® DX4200-09 PC from Best Buy. It used to work perfectly, but now I have errors with the drivers and OS. On 2/13/09, I used the Gateway Recovery Management program. I clicked Reset to Factory Default. The PC restarted, it started the operation. Then an error message occurred and I could not finish the task. I think that my PC is defective because the drivers and OS doesn’t work correctly.

Now everytime I turn on my PC, it gives me this error message:

Windows failed to start. A recent hardware or software change might be the problem. To fix the problem:

1. Insert your Windows installation disc and restart your computer..
2. Choose your language settings and then click “Next”
3.Click “Repair your computer”

If you do not have this disc, contact your system administrator or computer manufacturer for assistance.

File:\Boot\BCD
Status:0xc000000f
Info: An error occurred while attempting to read the boot configuration data.

I brought the PC to Best Buy and I wanted an exchange, but the guy says that I can’t have it replaced because I have a software error. He said I could have it diagnosed and repaired for $199, but I refused.

I went home and booted from my Windows Vista Home Premium disc. I clicked ‘repair your computer’ but it tells me that no Windows installation was found. Then I clicked on ‘Load Drivers’ button. I clicked on ‘Computer’ tab on the left side. And there are 2 hard drives instead on 1. I right-clicked the first one labeled ‘C:’ selected ‘Properties’ and it shows that there is 0B used space and 0B free space. Next I viewed the Properties of the second hard drive ‘E:’ it also had 0B used space and 0B free space. I know that C: was where Vista used to be installed. Then I tried to re-install Vista. While it’s doing the ‘Expanding Files’ operation, it gives me an error message and I can’t complete the installation.

Now everytime I turn it on, it gives me this error message:

BOOTMGR is missing
Press Ctrl+Alt+Del to restart

I press Ctrl+Alt+Del and I get the same message over and over again.

I don’t have any recovery discs. But I read the warranty paper that came with the PC. I don’t even know what a warranty is.It says that Gateway promises that their PCs are free from defects or they will replace it. All of this was caused because of the Gateway Recovery Management, so I can have it replaced because it was caused by Gateway’s program, right?

Floyd

posted by admin in Desktops and have Comments (2)

How Can I Survive Annoying Boss?

Kanji asked:


I just started this job a couple weeks ago, it is with a very prestigious and well known employer, and I am in a supervisory position. My whole family knows about it and revels in the fact I have this job. I am glad I finally have a job after nearly 5 months of looking. BUT- my direct boss seems to have unrealistic expectations about the time it should take to complete certain tasks.

Being a supervisor, at any given time, I am dealing with no less than 5 different things. Since I have been there, each day at least 2 of these things are hot items that must be done by the end of the day. I have meetings, I have to process employee paperwork, I have to keep track of projects and report on them. And I am not allowed to pull any overtime to meet the incredible demand. My boss gets irritated when she emails me something (along with the 50 or so other emails I get a day) and it takes me a day to get on the actual assgnment- it takes me that long because… I am FREAKING NEW(!!!!!!), and I am trying to learn how this company does things, policies and procedures, delegating of tasks and tracking and actually learning to use the programs used. Upper management has even developed a “formula” to determine how long it should take to finish something, but it does not factor in delays, what happens if you run into problems with the software, or if someone (even the boss) comes in the door with something else that is hot. I feel I cannot meet her expectations about getting X done on time unless I completely drop what I am doing and ignore everything else I have to do that day. But if I did that, I would be in trouble as well so how can I win?

They don’t seem to realize that we are working as hard and as fast as we can to keep up and make sure everything is done right. I know my boss is ony on me cause she wants to look good to her bosses, but while she’s sitting in her office sending emails, I and my workers are down in the trenches, working miracles (if you are behind how can you catch up if you can’t work extra hours to do so?) How do I relax and let it roll off my back because I will have to continue to work for the forseeable future and it does not look good to quit after only 2 weeks.

Stella

posted by admin in Etiquette and have Comments (9)
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